Responsible gambling policy

1. Our Policy
   1. We are committed to engaging in our best endeavors to provide our customers with an enjoyable gaming experience. Whilst we recognize that gambling may cause problems for some individuals and to ensure that you continue to enjoy a safe and manageable play we fully support the purpose and principle of responsible gaming. We have therefore deployed several mechanisms that assess, check, investigate and support responsible gambling.
   2. No persons under the age of 18 years are permitted to gamble. Winners know when to stop.
   3. For assistance, please send an email to Responsiblegambling@vokabul8.net
2. Eligibility Checks
   1. We may take stringent steps to ensure that only people of legal age use our services, including requesting you to send us a photocopy of your identification documents, such as a driver's license or identity card, to verify the age and identity of new customers. The legal age for gambling online varies from country to country and so we advise that you do check the rules of your jurisdiction before you play.
   2. Any personal details we request from you are used to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our Eligibility checks, please do not hesitate to contact our Customer Support at Support@vokabul8.net
3. Activity Record
   1. Information regarding your account activity can be viewed while logged in under the My Game Records and User Profile Page. The information includes details about your account balance, gaming history (including bet amounts, winnings, and losses), deposits, withdrawals, and other related transactions.
4. Underage Betting
   1. It is illegal for anyone under the age of 18 to bet on the Vokabul8™ platform. Vokabul8™ takes its responsibilities in this regard very seriously. Anyone under the age of 18 found betting on this website will have any winnings forfeited and may also be reported to local authorities and enforcement agencies.
5. Self-Excluding Options
   1. We have provided self-excluding options regarding our customers who may request temporary or permanent exclusion from our service. Our self-excluding options includes suspension of your account for at least 24 hours, suspension of your account for at least 1 month, suspension of your account for at least 6 months, and permanent closure of your account (where you will not be allowed to re-open it). To request a self-exclusion from our service, please send an E-Mail to Responsiblegambling@vokabul8.net
   2. NOTE: Account re-activation will only be done upon customers request and after the self-excluding period has elapsed. Customers may also be required to provide KYC documentation prior to account re-activation.
6. Gambling Addiction Prevention
   1. Our promotion or advertising campaigns do not mislead users in any way and our customers are duely informed about their chances of winning. We provide our betting service based on the amount paid and we do not encourage excessive betting.
   2. We also encourage our customers to conduct the following self-assessment which includes
      1. Depression or suicidal feelings as a result of gambling failures
      2. Uncontrolled spending on gambling activities
      3. Borrowing, stealing or conversion of money meant for other purposes for gambling activities
      4. Negative reaction about other people opinion about your excessive gambling activities
      5. Spending less time with your family or on other career objectives
   3. We value our customers and this is why we advice that should you suspect any excessive gambling behaviour, please do not hesitate to contact us at:
   4. Responsiblegambling@vokabul8.net or seek assistance from gambling help platforms such as: http://about.gambleaware.org and http://www.gamblersanonymous.org

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